Got the first half done. Now that I've actually verified my identity, I can get into the Centrelink section and...be told I can't do what I want online. So I have to phone. And deal with a chatbot that doesn't understand words. For example, it asks for my Customer Reference Number. I read it out. It says, "Are you saying you don't have a Customer Reference Number?" Then it tries to make me record a voice print as an identifier. Then it finally puts me on to hold music, wait time 45 minutes.